Frequently Asked Questions
Everything you need to know about your MUTHA® experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
Does MUTHA® ship internationally?
Currently, we offer shipping within the United States and to select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns on unopened and unused products within 30 days of the delivery date. Please contact our support team to initiate a return.
Are your products tested on animals?
No. MUTHA® is committed to ethical practices. All of our products are 100% cruelty-free and are never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as modern payment solutions like PayPal, Apple Pay, and Shop Pay for a secure checkout experience.
How can I contact customer service?
Our team is here to help. You can reach us via email at [email protected] or through our contact form. We typically respond to all inquiries within 24 to 48 business hours.